1. Return Window
Most items can be returned within 14 days of delivery. Some categories have a different window, and perishable, personalised or final-sale items may be excluded; the rule that applies is shown on the product page before you buy.
2. Condition
Items must be unused, in their original packaging, with tags, accessories and free gifts included. Products worn, used, altered or damaged by the buyer may be refused.
3. Starting a Return
Open My Orders, choose the order and select Return. Choose the reason and upload photos where the item is damaged or not as described. Once approved we confirm how to send the item.
4. Refunds
Once the item reaches the seller or warehouse and passes inspection, the refund is issued to your original payment method, or to store credit where you choose. Refunds are usually processed within 5–7 business days of approval.
5. Exchanges and Replacements
Where an item arrives damaged, faulty or not as described, we offer a replacement or a refund. If a replacement is not available, a full refund is issued including any shipping already paid.